ORDERS & SHIPPING
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.
WHERE IS MY ORDER?
Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Your Order page.
CAN I CANCEL MY ORDER?
Customers are able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email email@example.com to cancel within the time period.
MY PACKAGE IS MISSING. CAN YOU HELP?
Please contact us at firstname.lastname@example.org and email us your order number, if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
RETURNS & EXCHANGES
HOW DO I RETURN AN ITEM FOR REFUND?
The 90-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products. If you are not satisfied with the product, then follow the protocol form our Returns page.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We're very sorry for any inconvenience you may have experienced by receiving your order damaged. To ensure customer satisfaction simply follow the instructions on our Returns page.
QUESTION NOT ANSWERED?
SEND US AN EMAIL TO email@example.com
Please note: if you send more than one email, your email will be moved to the back of the support queue. That means the more emails you send, the longer it takes to get a reply. We will reply to your email within 24 hours. Order cancellation emails will be answered first. For order cancellation information, see the FAQ above.