Returns and Refund Policy

Dear customer, our team does everything possible to ensure that your shopping experience exceeds your expectations. Thanks to you and your feedback, we can continuously improve our products and services and make you happy.

- Bavlio Team

1. Our Guarantee

Because we believe in the quality of our products and services, we offer a 90-day money back guarantee. 100% Free

  • The 90-day return guarantee only reinforces our vision of satisfied customers.

Now to initiate the refund, please see the instructions below:

2. Order Edits / Cancellations

Our cancellation policy is simple: If you need us to cancel your order for any reason, please get in touch as soon as possible but not later than 24 hours after placing the order.

Once the order is in our system, It can't be edited and we can't usually stop our warehouse from completing the shipping process once it has started, so it's important that you let us know as early as possible.

If we manage to prevent your order being dispatched, we will cancel it and you'll receive a full refund. If we're unable to do so, don't worry! You can return your order to us using the process below.

3. Damaged or Defective Items

We are extremely confident in the quality of our products. Unfortunately, it may happen that our product gets damaged during shipping. In this case, please feel free to contact us at care@bavlio.com with proof such as a photo/video of the damaged product. And we will offer you a re-shipment of the product or an immediate refund.

Please do not return the product without consulting with our team.

Your email regarding the damaged product should include:

Subject line: Damaged or Defected product

Order No.

Full name

Photo or preferably video of the defective product

Contact email address

 

4. Still not happy with your order?

We want you to love everything you buy. If you are not satisfied with any aspect of your order and your shopping experience with us has disappointed you. We guarantee an immediate refund for 90 days.

5. How to Initiate a return?

Email us at care@bavlio.com. You'll be guided through the return process.

Your email should include the following details:

Subject line: Return

Your Order No.

Your Full Name

A photo of preferably a video of the product

Your contact email address

Important Note

  • To be returnable, the product must be clean and undamaged.
  • Customers are responsible for sending the product and selecting the courier of their choice. We will provide a return address upon request.
  • We reserve the right to refuse any unauthorized returns
  • Returns will be reviewed and money will be refunded upon inspection & approval.

Have a Questions? 

Do not hesitate to email us at care@bavlio.com. We are here to help :-)

 

Intego Limited
Address: Suite C, Level 7, World Trust Tower,
50 Stanley Street, Central,
Hong Kong.